Cookie Policy

The Royal Albert Hall would like to use cookies to store information on your computer to improve the functionality available to you through our website. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. They make it possible for us to provide our online ticketing service and track visitor statistics, such as returning visitors.

The cookies that we use are essential for parts of the site to operate and have already been set. Without these cookies, you will not be able to book tickets online as they are necessary to make the shopping basket part of the site work and to remember, for example, what you have put in your shopping basket. You may delete and block all cookies from this site, but parts of the site will not work and to purchase tickets, you would need to call the Box Office on 020 7589 8212.

The Hall’s website also uses cookies for Google Analytics tracking code. To opt out of being tracked by Google Analytics across all websites, please visit Google.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit AllAboutCookies.

This website also uses advertising cookies and we offer the option to opt out of these to prevent them being set on your computer.

You can review a full list of the cookies we use here:

Functional

BOSESSID
PHPSESSID
_bo_logged_in
_mm_channel
wrkey

Performance

Google Analytics cookies

__ga
__gid
__gat

Hotjar

Visit Hotjar’s website for full list of cookies used by Hotjar.
For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out by following this opt-out link.

NewRelic cookies used for site monitoring

login_idle_session_timeout
intercom-lou-cyym0u3i
ajs_anonymous_id
TSNGUID
optimizelyEndUserId
login_service_login_newrelic_com_tokens
ajs_user_id
ajs_group_id
JSESSIONID

Marketing tracking cookies:

  • bidswitch.net*
  • adnxs.com*
  • doubleclick.net*
  • go.flx1.com*

For more information on these cookies, their purpose, their data type and how long they are stored please contact us.